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Gene Girdley takes you on an in-depth journey surrounding the stories, experiences, key learnings, and insights from his book, The Miles and The Markers.
Episodes
Wednesday Jul 06, 2022
Wednesday Jul 06, 2022
Returning to Retail
In this episode, Gene discusses his return to Service Management at his previous dealership. Among other things he discusses:
* Adapting to less than ideal circumstances
* Overcoming Technology Issues (The handwritten RO)
* Firing an abusive customer
* Dealing with late Warranty Claims
* Facing unexpected changes and learning from them
* Oft quoted "scriptures" that are not actually in the Bible
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